Ranked: These are the best airports in Europe for punctuality and passenger experience
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As tens of millions of Europeans set off on their summer time travels, new knowledge reveals which airports are almost certainly to ship a easy journey – and which of them may check your persistence.
AirHelp, a passenger rights organisation, has simply launched its annual international airport rating, assessing efficiency based mostly on punctuality, passenger satisfaction and repair high quality.
And, whereas main hubs like Paris Charles de Gaulle and London Gatwick did not impress, a number of smaller European airports stood out for his or her reliability and buyer care.
Which airports are Europe’s greatest?
Cape City Worldwide Airport in South Africa ranked first general, scoring 8.6 for punctuality and eight.7 for buyer opinion to prime an inventory of 250 worldwide airports from 68 totally different nations.
One of the best-performing airport in Europe general was Bergen Flesland in Norway, which got here ninth globally and topped European airports for punctuality.
Different excessive scorers in Europe included Bilbao Airport in Spain’s Basque area (sixteenth), Bodø Airport (twenty third) and Oslo Gardermoen (twenty eighth), additionally in Norway, and Reykjavik Keflavík in Iceland (thirtieth).
Regardless of rating a hundred and thirtieth general, Luxembourg Airport scored 9.0 for buyer opinion, placing it atop all different European airports in that class, whereas Amsterdam Schiphol (111th general) scored highest in Europe for meals and drinks, scoring 8.3.
In the meantime, and maybe unsurprisingly, given current air-traffic management strikes and criticism concerning the nation’s efficiency, France’s best-scoring airport, Toulouse-Blagnac, ranked simply a hundred and first globally.
Nonetheless, it topped the French record for the second yr operating, incomes stable scores for punctuality and buyer satisfaction, although it rated barely decrease for procuring and eating. In 181st, Paris Charles de Gaulle carried out poorly throughout all metrics, with frequent delays and low buyer rankings dragging down its rating.
London Gatwick ranked 235th, with low marks throughout the board.
All three nonetheless outperformed Europe’s worst airport, Rhodes Diagoras. The Greek island air hub scored a paltry 6.05, with a 5.8 for punctuality. That rating put it in 249th, one spot above the world’s worst by these metrics, Tunis Carthage Airport.
How the rankings have been calculated
AirHelp’s methodology provides probably the most weight – 60 per cent – to on-time efficiency, based mostly on flights departing or arriving inside quarter-hour of their scheduled time. Rhodes Diagoras’ rating of 5.8 for punctuality, for instance, interprets to 58 per cent of flights operating on schedule.
The remaining 40 per cent is break up evenly between passenger suggestions on airport workers, cleanliness and common expertise, and companies supplied, comparable to eating places and retail.
The majority of the info was gathered from a number of distributors and cross-referenced with statistics from authorities businesses, airports, flight-tracking distributors and historic sources. To assemble consumer opinions, AirHelp surveyed travellers in additional than 58 nations and gathered greater than 13,500 distinctive airport rankings.
The rankings cowl solely airports with a considerable variety of worldwide flights, utilizing knowledge collected between 1 June 2024 to 31 Might 2025.
Whereas delays and cancellations are sometimes past an airport’s management, the highest-performing airports are typically those who mix operational effectivity with attentive service and clear communication.
In response to AirHelp’s findings, travellers trying to cut back their stress this summer time could need to go for smaller regional airports in Scandinavia, the place the chances of a easy journey are markedly higher than on the continent’s largest transport hubs.
